PLEASE READ ALL INFORMATION CAREFULLY…

• products are shipped, normally, within 24 hours of receiving the order (excluding Fri, Sat, Sun and National Holidays), providing 15:00 cut off time is met on the day.  NOTE: we may ship orders Fridays or Saturdays during busy periods, e.g Christmas, OR after cut off times, if we believe that delivery SLAs can be met, though this is purely at our discretion.
  
  
• IMPORTANT: Special processing, despatch and delivery terms will apply during busy periods e.g. Christmas, Easter etc.  Relevant information will be offered on our main website or media resources.
  
  
• Our primary courier is Royal Mail and the following service is used: 24h/1st Class Tracked). Other couriers maybe used in exceptional circumstances, agreed with customer prior to placing an order.  Additional charges may apply. 
  
  
• Special Delivery 1pm Next Day Guarantee maybe used at our discretion depending on value of the order, time of order OR prior agreement with the customer.
  
  
• thermo polystyrene packaging with ice packs are always used, guaranteeing adequate transportation environment for 3-7 days (depending on the warm/cold season).
  
  
• orders are usually delivered within 1-2 days of despatch, though some delays are possible beyond our control (NOTE: we cannot guarantee Saturday delivery unless agreed and paid for additionally by customer).
  
  
• orders are always trackable. Tracking information will be provided via email once the order is despatched. It is customers’ responsibility to track the progress of order delivery.
  
  
• if order is shown as delivered, but you did not see it, please contact your neighbours or check secure places around your home (e.g. sheds, bins, boxes, etc) prior to contacting us.
  
  
• if you do not receive your UK order within 48 hours of despatch, please check tracking information first. Occasionally, tracking information may suggest that order has been delivered to a neighbour, secure location or could not be delivered awaiting collection etc. Postmen are only humans and, unfortunately, do not always leave "while you were out" cards, hence we may ask you to visit your local Royal Mail collection depot with your ID to check your order.
  
  
• if you don’t succeed, contact us immediately for investigation on our side.

PLEASE READ CAREFULLY: This is generic information for enquiries regarding Christmas/New Year deliveries and stock availability.